Effective Date: September 13, 2023
1. Overview
At Luxe Crystal Elixirs, we want you to be completely satisfied with your purchase. If you have any concerns about your order, please review our Refunds and Returns Policy. This policy outlines our procedures, terms, and conditions for returns and refunds.
2. Eligibility for Returns and Refunds
To be eligible for a return and refund, please ensure the following:
- Your request for a return is made within 30 days of the date of purchase.
- The product is unused, in its original packaging, and in the same condition as when you received it.
- You have a valid proof of purchase, such as an order confirmation or receipt.
3. Return Process
To initiate a return, please follow these steps:
- Contact our Customer Support Team at [email protected] to request a Return Authorization (RA) number.
- Package the product securely with the RA number clearly marked on the outside of the package.
- Ship the product to the address provided by our Customer Support Team.
- Upon receiving the returned product, we will inspect it and notify you of the status of your refund.
4. Refund Process
Upon approval of your return, we will process your refund within 30 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your financial institution to process the refund.
5. Restocking Fee
A restocking fee of [percentage or amount] may be applied to returned products. This fee helps cover the costs associated with inspecting, processing, and restocking returned items.
6. Return Shipping Costs
You are responsible for the cost of return shipping unless the return is due to an error on our part or if you received a defective product. In such cases, we will provide a prepaid shipping label.
7. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at [Email Address]. We will arrange for a replacement or refund, including return shipping costs.
8. Contact Us
If you have any questions or require assistance with the returns and refunds process, please reach out to our Customer Support Team at:
Email: [email protected]
Address: Fittjenberg 36, 28717 Bremen
9. Changes to Refunds and Returns Policy
We may update this Refunds and Returns Policy as needed to reflect changes in our procedures or for other operational, legal, or regulatory reasons. Any updates will be posted on our Website, and the effective date will be revised accordingly.